Return & Refund Policy

Last Updated: October 16, 2026

At GolfCartPartz, we strive to provide our customers with high-quality golf cart parts, accessories, and exceptional service. We understand that sometimes a product may need to be returned. Please review our return and refund policy carefully before making a purchase.

30-Day Return Policy

We accept returns on eligible products within 30 days of the original delivery date, subject to the following conditions:

  • Items must be new, unused, uninstalled, and in their original condition.
  • Items must be returned in their original packaging with all included accessories, hardware, manuals, and components.
  • Proof of purchase or an original order number is required.
  • All returns must be approved by GolfCartPartz before being shipped back.
  • Returns that do not meet these requirements may be refused.

Returns sent without prior authorization will not be accepted.

Restocking Fees

All approved returns for reasons other than a verified product defect or an error made by GolfCartPartz are subject to a 15% restocking fee.

The restocking fee will be deducted from the original purchase price when your refund is processed.

Original shipping charges are nonrefundable, and customers are responsible for return shipping costs unless the return is due to our error or a verified defective product.

Non-Returnable Items

For safety, quality control, and product integrity, the following items are considered final sale and are not eligible for standard returns:

  • Electrical components that have been installed, connected, programmed, or used, including controllers, solenoids, motors, chargers, wiring harnesses, and electronic modules.
  • Batteries, including lithium batteries, that have been installed, connected, activated, or used.
  • Custom-made, personalized, special-order, or made-to-order products, including custom seats and upholstery.
  • Products that have been installed, modified, damaged, or altered after delivery.
  • Items missing original packaging, hardware, or included components.
  • Clearance items or products specifically marked "Final Sale."
  • Gift cards.

Defective products and items shipped incorrectly will be handled separately under the Damaged, Defective, or Incorrect Items section below. Nothing in this policy limits rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is damaged, defective, or incorrect, contact us within 5 business days of delivery whenever possible at Golfcartpartz@gmail.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging
  • Any additional information needed to evaluate the issue

We will review your claim and determine the appropriate resolution, which may include replacement parts, an exchange, a refund, or assistance with a manufacturer warranty claim.

Please retain all original packaging and shipping materials until your claim has been resolved.

Damage or defects resulting from improper installation, misuse, modification, accidents, or normal wear and tear are not covered by our standard return policy.

Reporting an issue outside the requested five-business-day period does not automatically eliminate any applicable manufacturer warranty or legal rights.

Product Compatibility & Customer Ordering Errors

Customers are responsible for verifying product compatibility with their golf cart before purchasing, including the correct make, model, year, voltage, dimensions, and other applicable specifications.

GolfCartPartz is not responsible for products ordered incorrectly due to customer selection errors.

If an incorrect product is ordered, it may be returned only if it meets our standard return requirements. Applicable restocking fees and return shipping costs will apply.

We strongly encourage customers to contact us before ordering if they are unsure whether a part will fit their golf cart.

Return Shipping

Customers are responsible for all return shipping expenses unless GolfCartPartz determines that the return is due to our error or a verified defective product.

We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items.

GolfCartPartz is not responsible for return packages lost or damaged during transit when the customer arranges return shipping.

Products must be securely packaged to prevent damage during shipping.

Any shipping damage caused by inadequate return packaging may result in a reduced refund or denial of the return.

Refund Processing

Once your approved return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Applicable restocking fees will be deducted.
  • Original shipping charges are nonrefundable, except where required by law or when the return is due to our error.
  • Refunds will generally be processed within 5–10 business days after inspection.

Your bank or credit card provider may require additional time to post the refund.

Order Cancellations

Orders may be canceled before they have been processed or shipped, provided cancellation is still possible.

Once an order has been processed, packaged, shipped, or submitted to a supplier for fulfillment, cancellation may no longer be available.

Orders that have already shipped must follow our standard return process.

Special-order, custom-made, and personalized products may not be canceled once production or fulfillment has begun.

Manufacturer Warranties

Certain products sold by GolfCartPartz may include a manufacturer's warranty.

Warranty coverage, duration, and eligibility are determined by the individual manufacturer.

GolfCartPartz may assist customers with warranty information or claims when applicable. Manufacturer warranties do not automatically qualify a product for a return or refund through GolfCartPartz.

Labor charges, installation costs, removal costs, towing, downtime, and other incidental expenses are not covered by our standard return policy unless otherwise required by applicable law or expressly agreed to in writing.

Exchanges

We do not guarantee direct exchanges.

Customers wishing to exchange an eligible product should contact us for return authorization. Once the return is approved, customers may place a new order for the desired product.

Standard return conditions and applicable fees will apply.

How to Request a Return

To request a return, please contact:

GolfCartPartz
Operated by Lifted & Lowered Golf Carts
Nixa, Missouri
Email: Golfcartpartz@gmail.com
Website: www.Golfcartpartz.com

Include your order number, the item you wish to return, and the reason for the return.

If your return is approved, we will provide instructions and the appropriate return shipping address.

Do not send products back without receiving return authorization.

Policy Updates

GolfCartPartz reserves the right to update or modify this return policy at any time. Changes will apply to purchases made after the updated policy takes effect.

All returns are subject to applicable consumer protection laws. Nothing in this policy excludes or limits rights or remedies that cannot lawfully be waived.